General Terms and Conditions

Detailed draft prepared for legal review. Before it takes effect, all service-provider data marked in square brackets must be completed, the invoicing and consumer checkout flows must be finalised, and the document must be approved by a Hungarian lawyer or consumer-law specialist.

1. Service Provider

Service Provider: Hegedűs Károly egyéni vállalkozó
Registered office: 1171 Budapest, Tápióbicske utca 55., 1. em. 3/A., Magyarország
Registration number: 57162975
Registration authority: Nemzeti Adó- és Vámhivatal (NAV)
Tax number: 58978357-1-42
EU VAT number: HU58978357
Customer service and complaints: info@ingatlanvitrin.hu, +36 30 497 2276
Illegal-content notices: info@ingatlanvitrin.hu
Hosting provider: RackForest Informatikai Kereskedelmi Szolgáltató és Tanácsadó Zrt., Iroda és számlázási cím: 1132 Budapest, Victor Hugo utca 11., 5. emelet, B05001. Szervertermek: 1132 Budapest, Victor Hugo utca 18–22., 3. emelet; 1087 Budapest, Asztalos Sándor utca 13.; 1108 Budapest, Kozma utca 2., Magyarország (EU)

The Service Provider operates the online software service known as IngatlanVitrin (the Service). These General Terms and Conditions (Terms) govern the relationship between the Service Provider and the person registering or purchasing, or the organisation represented by that person (together, the User).

2. Scope, related documents and language

These Terms cover registration, account and organisation administration, property pages and portfolios, CRM functions, integrations, package and publication-unit purchases, and every related feature. Processing of personal data is also governed by the Privacy Policy, cookies by the Cookie Policy, and deletion by the Data Deletion Instructions.

The contract language is Hungarian. This English version is an informative translation. If the versions differ, the Hungarian text prevails unless mandatory law requires otherwise.

3. Definitions

Account: A User's personal login entitlement.
Organisation: A workspace containing Users, properties, contacts, inquiries and purchases.
Property Page: A public presentation page generated from data and media supplied by the User.
Publication Unit: One unit that may be consumed when a new, unique property is first published.
Draft: An unpublished property record, subject to the package limit.
Integration: A User-initiated connection to a third-party service, including Google, Meta, Stripe, ImageKit or Brevo.
Consumer: A natural person acting outside their trade, independent occupation or business under Hungarian civil law.

4. The Service

Depending on the package and entitlements, IngatlanVitrin may provide:

property data, media and document management, drafts and public Property Pages;
a public property portfolio and inquiry forms;
CRM management of inquiries, contacts, activities and tasks;
basic or advanced analytics and User-supplied tracking identifiers;
Google Calendar synchronisation to a calendar selected by the User and conflict checking;
Meta Lead Ads import and Instant Form creation, connection of a Meta property catalogue/feed, and paused-only creation of a customer-approved housing lead ad;
team members, roles and member-specific publication limits;
image-processing or artificial-intelligence features when actually included and available.

The Service is a technical tool. It is not an estate agent, advertising agency, legal, tax, financial or valuation service. The Service Provider is not a party to any transaction between a User and an enquirer, seller, buyer, landlord or tenant and does not guarantee a sale, letting, number or quality of leads.

A feature or AI-credit package labelled “coming soon”, or displayed without an enabled purchase facility, is not part of a purchased Service until it is made actually available for purchase and use.

5. Registration and electronic contracting

The User supplies the registration data, reviews the Privacy Policy and separately accepts these Terms by ticking the relevant checkbox.
Before submission, the User can review and correct entries.
Successful registration creates a free account contract pending activation; paid features become available only after a successful purchase and verified payment confirmation.
For a purchase, the User selects a package or add-on, reviews its essential characteristics and total price, and submits the order through a button clearly indicating a payment obligation before continuing to Stripe.
The order becomes final only after successful payment and an authentic confirmation received by the Service Provider. A redirect or success landing page alone does not prove receipt of payment.

The contract is not a paper document or a document bearing a qualified electronic signature. The Service Provider records the accepted Terms version, its content hash and acceptance time and retains electronic purchase records. The current Terms remain publicly available; the User may request a copy of their acceptance and purchase data. Registration and orders are confirmed electronically. If order confirmation is not received within 48 hours, the User is released from the offer.

6. Eligibility and authority

The Service may be used by a legally competent person aged 18 or over. A person acting for an organisation represents that they have authority to bind it. The Service is primarily designed for professional real-estate and business use. Where a User qualifies as a Consumer, the consumer provisions in these Terms and all mandatory consumer protections apply and cannot be excluded or restricted.

7. Account security, roles and teams

The User must provide accurate, current information, use a strong unique password, and keep credentials confidential. Unauthorised access or security incidents must be reported without delay. The User is responsible for actions taken through their Account unless they show that the action resulted from unauthorised access not attributable to them.

An organisation owner or manager may invite members, assign roles and quotas, and restrict or revoke access. Only persons whom the inviter is entitled to add may be invited. The organisation owner must periodically review access and promptly remove departing members.

8. Packages, prices and limits

The following offers were available in the live system on the date of this version. The package description and total payable price displayed immediately before ordering always govern the purchase.

Package	One-time package	Three-month package	Drafts	Users
Start	HUF 19,990 / 10 new pages	HUF 20,990 / 15 new pages	30	1
Pro	HUF 49,990 / 30 new pages	HUF 55,990 / 40 new pages	150	1
Office	HUF 99,990 / 60 new pages	HUF 104,990 / 75 new pages	500	5

Add-ons available with active access are: 5 pages for HUF 9,990; 10 pages for HUF 17,990; and 20 pages for HUF 29,990. The price shown in the interface is the amount charged by Stripe; the checkout must clearly state whether applicable taxes are included. A coupon, bespoke offer or administrative credit may differ from list price.

Start, Pro and Office have different functions. The current feature list and limits are shown at checkout. The most recently purchased package determines active functions and limits. Unused publication units remain in the balance and units from a new purchase are added to it.

9. Publication Units

One unit is consumed when a new, unique property is first published.
Editing, unpublishing and republishing the same property without changing its identity does not consume another unit.
It is prohibited to replace one property's identity with another or otherwise evade unit consumption.
Unused units do not expire merely with time, but can be used only while access is active. They cannot be redeemed for cash, transferred to another organisation or resold.
An add-on does not by itself extend a paid three-month period, but it may stop a depletion countdown and restore the balance.
The Service Provider may correct an obvious technical or administrative balance error with reasons; the User may dispute the correction.

10. Access period and no automatic renewal

10.1 One-time package

A one-time package is not a subscription and creates no recurring charge. Access remains active while publication units remain. When the balance reaches zero, CRM and existing pages remain accessible during a 30-day grace period. A successful new package or add-on purchase may remove the restriction.

10.2 Three-month package

A three-month package is also a one-time payment with no automatic renewal. The paid access period is three months, followed by an additional 60 days of access. If the balance is depleted during access, the system uses the later calculated date: 60 days after the paid three-month term or 60 days after depletion. A new period starts only after another express purchase.

10.3 Expiry and retention

After expiry, login or functions may be suspended and public pages may be made unavailable. This is not immediate final deletion. Operational data is retained for restoration for six months after suspension or non-payment, after which the CRM, properties, files, integrations and full Account are deleted or anonymised, except financial or evidentiary records that law requires to be retained. See the Privacy Policy and Data Deletion Instructions.

11. Payment, invoicing and activation

Payment is made through Stripe as a one-time payment. The Service Provider does not store full card details. There is no automatic renewal or recurring card charge. A failed, abandoned, expired or unconfirmed payment does not activate the Service.

The User must provide accurate and complete billing data. The Service Provider issues an invoice for a successful payment in accordance with applicable tax law. If an electronic invoice is used, the User consents to its electronic delivery; withdrawal of consent does not affect invoices already issued. The payment currency is HUF unless checkout expressly states otherwise.

Where a refund is due under law, these Terms or an individual decision, it will ordinarily be made to the original payment method. The Service Provider is not responsible for bank processing time.

12. Consumer withdrawal and termination

This section applies only to Consumers. A Consumer may withdraw from a distance service contract, or terminate it after performance has begun, without giving reasons within 14 days from conclusion. A clear statement may be sent to info@ingatlanvitrin.hu, including the Consumer's name, Account email, purchase-identifying information and clear intention to withdraw or terminate.

If the Consumer expressly requested performance before the 14-day period expired, they must pay an amount proportionate to the Service properly supplied up to the notice of termination. The elapsed access period and publication units already consumed in an irreversible publication may be taken into account. The right ends after full performance only where performance began with the Consumer's prior express consent and acknowledgement that the right would be lost. Any more favourable mandatory rule prevails.

Notice is timely if sent before the end of day 14. The Service Provider refunds all sums lawfully due within 14 days after learning of withdrawal, using the same payment method unless the Consumer expressly agrees otherwise.

13. User Content and property listings

The User is responsible for the legality, accuracy and currency of all text, images, video, floor plans, logos, data, tracking code, links and other material uploaded by the User or team members. The User represents that they have all rights and permissions required to publish, reproduce, adapt and communicate the content and are entitled to advertise the property.

Prohibited content and conduct include:

false, misleading or materially incomplete property information;
infringement of copyright, trademarks, image rights, privacy, personality rights or trade secrets;
unlawful discrimination, hate, threats, fraud, or prohibited goods or services;
unnecessary public disclosure of personal data, especially identity documents, signatures, children's data or special-category data;
malware, phishing, unauthorised tracking, excessive load, automated scraping or bypassing safeguards;
unauthorised import, contact or marketing use of third-party, competitor or lead data.

The User grants the Service Provider a non-exclusive, worldwide licence for the term of the contract to store, technically transform, resize, cache and publicly display User Content as requested for operation of the Service. Ownership and other rights remain with the User or original rightsholder.

14. Illegal-content notices and moderation

Anyone may electronically notify specific allegedly illegal content at info@ingatlanvitrin.hu. A notice should contain: (a) a sufficiently substantiated explanation of illegality; (b) the exact URL and any further locating information; (c) the notifier's name and email, except where EU law provides an exception for specified criminal offences; and (d) a good-faith statement that the information is accurate and complete.

The Service Provider reviews notices in a timely, diligent, objective and non-arbitrary manner. For illegal content or a breach of these Terms, it may demote or remove content, disable access, restrict monetary payment if such a feature existed, suspend all or part of the Service, or terminate an Account. Where legally permitted, an affected User receives a clear statement of reasons describing the factual and contractual or legal basis, scope, any use of automation and available redress. A moderation decision can be disputed through customer service.

The Service Provider has no general obligation to monitor all stored information but will act without delay on a lawful notice, court order or authority order. For an immediate threat to life or personal safety, contact emergency number 112.

15. Integrations and third-party services

Google Calendar, Meta Lead Ads, Meta Marketing API and catalogue, Stripe, mapping, media, image-processing, email and analytics products are third-party systems governed by their own terms. Connections are optional. The User may connect only accounts, Pages, forms, business portfolios, ad accounts, calendars, catalogues and tracking identifiers they own or lawfully administer.

For Google Calendar, the User selects the target calendar and CRM events are written to that calendar. Conflict checking reduces but cannot eliminate double booking, for example because of delays, missing permissions, external edits, time-zone settings or third-party errors. The User must verify final appointments.

Meta Lead Ads imports only from the selected Page and forms specifically mapped to a property, using technically supported fields. The Service Provider does not guarantee that every advertising campaign, website lead or Meta form is imported automatically; correct Page, form and webhook configuration is required. The User is responsible for the lawful basis, notices and subsequent use of lead data.

The Meta advertising wizard creates a housing lead campaign only from the property, form, budget, dates, country and creative entered and explicitly approved by the User. Campaign, ad set and ad are created only as paused. The User is responsible for any later activation and spend, compliance with Meta policies and adequate funding of the ad account.

An integration may be temporarily or permanently limited by third-party downtime or changes to APIs, permissions or policies. The Service Provider will use reasonable efforts to restore it but cannot guarantee a third-party service.

16. Data protection, confidentiality and export

The parties process personal data under applicable law and the Privacy Policy. The User is controller of its own leads, clients and staff; the Service Provider generally acts as processor for CRM and lead data and as an independent controller for Account, security, billing and own service-improvement data. Detailed processing terms are set out in the Privacy Policy and, where needed, a separate data processing agreement.

The User must establish a lawful basis for all imported data, provide notices to data subjects, record only necessary data, handle data-subject requests and avoid unnecessary special-category data. Before termination, the User must export or save required data using available means. The Service Provider is not obliged to restore data after the deletion deadline.

17. Availability, maintenance and support

The Service Provider aims for secure, normal operation but does not promise 100% uninterrupted availability. Planned maintenance will be notified in advance where practicable; urgent security or repair work may occur without notice. An issue can be reported with the Account, time, affected function and a screenshot that contains no unnecessary sensitive data.

Security updates and changes necessary to maintain contractual operation are provided. The User must use a supported browser, an up-to-date device and maintain permissions required by integrations.

18. Suspension and termination

The User may request Account termination at any time. Fees for a completed purchase are refundable only where law, a withdrawal right or an express Service Provider commitment requires it. Before termination, the organisation owner must arrange team access, exports and public pages.

After warning and a reasonable cure period, the Service Provider may restrict or terminate for a serious or repeated breach, security risk, unauthorised use, false data, illegal content, infringement of others' rights or payment abuse. Immediate action may be taken if delay risks persons, data, systems or legal compliance. Decisions take account of severity, frequency, consequences and cooperation and include reasons and redress information where required by law.

19. Conformity and liability

The Service Provider is responsible for conformity under the Hungarian Civil Code and, for consumer digital services, Government Decree 373/2021 (VI.30). In the event of defective performance, the User may first request rectification, with further remedies governed by mandatory law.

The Service Provider is not liable for inaccurate or unlawful User data, lost business opportunities, a lead's decision, the outcome of a property transaction, third-party downtime, the User's device or internet connection, or User-supplied tracking code or integrations. Conflict checking, analytics, AI features and automation must be professionally verified by the User.

For non-Consumer Users, to the extent permitted by law, aggregate liability is limited to fees actually paid during the 12 months preceding the event. This limit does not apply to intentional damage, harm to life, physical integrity or health, or liability that cannot legally be excluded. Mandatory Consumer rights are unaffected.

20. Intellectual property

The IngatlanVitrin software, source code, interface, structure, database, branding, documentation and Service Provider content are legally protected. The User receives a limited, non-exclusive, non-transferable right to use the Service for its intended purpose during the contract. Copying, reverse engineering, source-code discovery, unauthorised automated extraction, resale or building a competing service is prohibited except to the extent expressly permitted by mandatory law.

21. Changes to the Terms or Service

The Service Provider may amend these Terms due to changes in law, authority decisions, security, added or discontinued features, third-party changes, pricing or business-model changes. An amendment will not retrospectively reduce purchased units or paid access except where mandatory law or an unavoidable security emergency requires it.

Material adverse changes will be notified reasonably in advance on a durable medium or prominently in the Account. A modification of a continuous consumer digital service beyond what is necessary to maintain conformity requires a valid contractual reason, no additional cost, clear notice and all mandatory termination rights. If a material adverse change affects a prepaid Service and no unchanged alternative is available, the User may terminate the affected Service within the notified period.

22. Complaints and disputes

Complaints may be sent to info@ingatlanvitrin.hu or the Service Provider's postal address. Include the User's name, Account email, details of the complaint, requested remedy and relevant evidence. A written consumer complaint is ordinarily answered in writing, substantively and verifiably within 30 days. Rejection includes reasons and redress information.

A Consumer may refer a dispute to the conciliation board competent for their residence or stay; the Service Provider cooperates in proceedings. Current boards and contact details are available at bekeltetes.hu. A Consumer may also contact the competent consumer-protection authority. A suspected breach of the DSA may be reported to Hungary's Digital Services Coordinator, the President of the NMHH.

The parties first seek an amicable resolution. For non-Consumer disputes, the courts at the Service Provider's registered office have jurisdiction, subject to subject-matter jurisdiction. Mandatory procedural rules govern Consumer jurisdiction.

23. Governing law and final provisions

Hungarian law applies, including Act V of 2013 (Civil Code), Act CVIII of 2001 (electronic commerce), Government Decrees 45/2014 (II.26) and 373/2021 (VI.30), Act CLV of 1997 (consumer protection), Act LXXVI of 1999 (copyright), and Regulation (EU) 2022/2065 (DSA). A Consumer also retains mandatory protection of their country of habitual residence that cannot be contracted out.

If a provision is invalid or unenforceable, the remainder continues in effect and the affected provision is replaced by the lawful rule closest to its purpose. Failure to enforce a right is not a waiver. The User may not assign the contract without prior written consent. The Service Provider may transfer it in a succession, business transfer or group reorganisation without prejudicing User rights.

Effective date and version: 12 August 2026. This document may be finalised only after completing the marked provider details, finalising the related checkout flow and obtaining legal approval.